Staff Communications

Q:  What's a good flow for communication at staff meetings that has worked well for you? The best way is obviously open lines, two-way communication, that's what's worked well for me. I like to ask a lot of questions of my staff as well when we have our major staff meeting on a Monday afternoon,

Boundaries and Tolerations-Patients, Staff and Family

Q:  How would I go about setting my boundaries and sticking to my guns when it comes to what I will and will not tolerate from my practice members, my staff, my family and my friends? I think the answer lies in the question. You set boundaries. You've heard me say this before. Before you

What 20% of Communication Make Up 80% of Results?

Q:  What types of languaging did you discover over the years that really created the results? Assuming the 80/20 rules, what 20% of your languaging created 80% of the results? I think more than languaging, it was the intent of the languaging. It was the ability to communicate to different personalities and to different human

What Works Better; In Your Face Or Soft Approach?

Q:  Were you more successful with an in-your-face approach or a soft approach? The answer to that is dependent on a few things, mostly on a personality style. When I walked into the room with a driver, I may be a bit more in their face. I wouldn't do that with an amiable. When I

How Do I Get My Staff To Communicate With Patients Better?

Q:  How do I change my staff to communicate better? First and foremost, I believe the only way to really get someone to 'change' something about themselves is to get them to want to do it and then lead them but doing. It's really the same way you learn how to communicate better and it

Bold But Not Overbearing?

Q:  How do I become bold but not overbearing? My friend, confrontation, courageousness, boldness and even being forceful at appropriate times doesn't need to equate to be overbearing. In other words, some of the most courageous, bravest, most effective people in the world are some of the quietest,most respected people in the world. Think of