The 'Keys' to Success in an ROF?

It may surprise you, but here they are: compassion, caring, understanding, listening, listening, listening. People want to know that you hear them. You shouldn’t be doing a whole lot of talking during a report of findings. You should be asking very distinct questions and then listening to those answers. Those answers will drive you to

Should I Use Group Reports?

Q:  Did you use a group report? I never did typical group reports in my practice, but I’ve known lots of people that have and they’ve been highly successful at it. The biggest advantage to a group report is to create volume to minimize your time spent with each patient. In reality, what you’re doing

Getting Your Head Back In The Game

Q:  How do I refocusing my mind if I get off track during the day? What do you suggest to get back on track? We all get off track during the day. It might be a phone call or something we get in the mail. It could be a patient or a staff member that

How Do I Create Value With Re-Exams?

Q:  I've had a hard time with re-exams. What do I need to do to create value in the re-exam for myself and the patient? You're not alone, my friend. Most chiropractors, if they're honest with themselves, don't do re-exams. Why? They're afraid. They're afraid of what's going to happen if the patient's feeling better.

How Do You Close Finances In This Economy?

Q:  In this current economy, how would you handle the financial close with cash patients? I'd handle the financial close the exact same way I always have and always will. Let me tell you why. The secret to the 'close' isn't in the close, it's in how you handle everything from the consultation forward. You

"I Can't Afford It Doc"

Q:  What did you say to people that said they couldn't afford to pay cash? Before I answer that question, I want to tell you something. I want to be honest. I don't want you to misinterpret this, but I didn't get that question very often. Hard to believe, I understand, but here's why... I