'How Do You Feel Today Mary'?

When someone feels bad, how do you avoid focusing on their pain? Good question. They are hard habits to break. In a wellness practice, you’ve really got to watch your language.  Be empathetic, but avoid asking your patients, “How are you feeling today?” It doesn’t mean you don’t care. It doesn’t mean there isn’t a

Can I Just 'Chat' With my Patients?

You're going to hear lots of Gurus tell you to say nothing in your office other than chiropracic. I agree that you have to leave your patients with something every day, but I think the key is to find the balance between those two. You always want to give them something chiropractic on every visit. 

Table Talk to Referrals?

Table talk is all about putting a little water on the seeds – fertilizing the soil and throwing more seeds out there. It’s a continual process of letting people know that you care and that you understand.  If they’re frustrated with their care, you’re frustrated with their care.  If they’re happy with it, you’re happy

When Should I 'Shut Up'?

That’s a great question because there’s always a time and a place for silence. I didn’t talk too much because I like to focus. People need to relax and chill as well. I didn’t have any rules about it, but I just used common sense. Many times, you can walk up and just whisper something

'Fresh & Excting' Table Talk

I consider what the patients want to hear about. I consider what’s important to them. That’s how you keep anything fresh and exciting… talk about things that valuable. If you’re coming up with a theme, make sure that the theme of the week that you’re going to be discussing with your patients is something that

Repeat Table Talk???

I had a system where on certain visits I talked to them about specific aspects of their care, but typically I came up with themes. I’d write the ‘theme of the week’ on a big whiteboard. I’d put a question on the whiteboard and that would be the foundation of the conversations that went throughout