What Should We Talk About?

It depends on what you’ve got going on. If you’ve got special events and you’re planning things, you can discuss the different metrics that make up those plans – if you’re on schedule and who’s responsible. You need to talk about all the things that are going right and all the things that you can

Should My Team Pay Me?

I guess that’s personal preference. Personally, I don’t think so. I think it’s a benefit. I think it’s one of the few benefits you’re likely to offer, but it’s a benefit that’s extremely valuable and that they will appreciate. You don’t want a subluxated person running your practice anyway!

How Can I Pay Staff More When I Need More?

Who wants to pay someone else before they pay themselves? Sometimes you have to, but here’s the deal... If your staff deserves a bonus, it means you’ve made more money. If you set something up to where they get paid a bonus and you didn’t, then you set it up wrong. A bonus should be

How Can I Fire Someone Who's 'Just Too Comfortable'?

First and foremost, check with your local laws and regs (I have to say that crap). That being said, if they become too comfortable in their routine, how many times did you warn them during that comfortable time? In other words, a lot of times docs just let it slide way too long. All of

"I Want My Team to Leave Their Crap at the Door"

Require it. You let them know that this place does not exist for them. It exists for the patients. It is absolutely intolerable to bring your crap and park it inside this office. You leave it at the front door. If it’s still there, you can feel free to take it home. Whatever it is,

Should I Bonus My Team?

Yes!  I didn’t have a standard bonus system. In other words, it changed consistently. A lot of docs use standard systems and those work great. What I like to do is give incentives for different projects depending on where we were. Typically you get a bonus for a couple of different metrics in your practice.