Keeping the Team 'Engaged'

It’s like keeping a patient engaged. It starts at the very beginning. When you bring someone in, don’t be too busy teaching them how to answer a phone and how to file alphabetically to give them the big idea. If they can really get the big idea, you’re not going to have to keep them

How Often Should I Evaluate My Team?

When someone was first hired, I’d do a 30-, 60-, and a 90-day evaluation. After that it was usually somewhere around every six months that I did an evaluation unless it called for more frequent times. Remember, staff meetings consistently, open communication consistently, but an evaluation is something where it’s a serious meeting where you

What Should I Use for Staff Evaluations?

I used a very basic form. You can find them online or in Office Depot. When I did an evaluation, it was really an evaluation of not only performance but commitment, vision, passion – all of the different things that make up a successful practice. I had a pretty simple checklist that I would first

How Can Staff Help Educate Patients?

Q:  How do I have staff participate in the patient education process? There are a lot of different ways to do this, from scheduling certain visits to having different brochures and materials that are handed out by the CA, to having the CA give them an 'article of the week,' to taking advantage of casual

Take Some Ritalin!

Q:  How can I better focus and be present with what I am doing at any given moment? I've read and listened to many great leaders, but I still struggle with distractions of many thoughts at once. Do you also lose your keys a lot?  Do you fidget and squirm in your seat?  Do you

Where's the Balance (and the CA)?

Q:  How do you truly maintain focus with all that a small business owner has to juggle in the effort to maintain work, life, and spiritual balance for one's self when the funds are not yet adequate to hire and delegate projects, responsibility, or anything else to a third party? That's a great question. How