What's the Magic One-Liner for a Consultation?
Q: Did you have a specific line in your consultations that seemed to have a huge impact?
I don't use scripts. I never have and I never will. I don't teach scripts, but I do have lines. I guess they're more thoughts, if you will.
I've said this before and you'll hear me say it many, many times again, but I believe the most important line that I utilized in my consultation came after the patient knew that I was on the same page as they were. In other words, they knew that I understood them and their situation, and they felt validated because I was able to repeat back everything that they were concerned about.
Once I confirmed that I had built this level of a relationship, I'd ask them one of my most important questions ever:
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